Coronavirus (COVID-19) travel restrictions – what do they mean for your trip?

travel information

The guide  below explains current travel advice and summarises the options for groups with an upcoming booking. Please note that we are in contact with all group organisers due to depart this year and so travellers should talk directly to their group leader about their specific trip.  

We have updated our group safety and wellbeing protocols so that your group can still enjoy an incredible trip, with the same activities and  experiences, but with extra COVID-19 precautions. Follow this link to find out how you can book and travel with confidence.

Government travel advice

We take our lead from the Foreign, Commonwealth & Development Office (FCDO), the government’s authority for British people travelling overseas.

The Foreign Office has updated its global advisory against ‘all but essential’ travel, exempting destinations that no longer pose a high risk for British travellers. From 10 July, groups returning to UK from low-risk destinations will no longer have to quarantine. The current situation is very fluid, with countries being added and removed from the exemption list on a weekly basis and travel restrictions even varying across the UK’s regions and home nations.

You can check which destinations are exempted from the FCDO travel restrictions here. https://www.gov.uk/guidance/coronavirus-covid-19-countries-and-territories-exempt-from-advice-against-all-but-essential-international-travel

Education groups should also check the DfE’s advice regarding school trips for children under 18. The latest update is contained in the DfE’s guidance for full schools opening. The DfE also published general travel advice for all educational settings in May 2020.

If the Foreign Office advise against non-essential travel to your destination

If the FCDO travel restrictions apply to your destination around the time your group is due to travel, then in the first instance we would work with you to postpone the trip to a later date. If that proves impossible, your group is eligible for a refund for the cost of the trip.

If your trip destination is exempt from the FCDO travel advice

If your destination is exempted from the FCDO non-essential travel advice, then your group is free to travel. We will only cancel your trip if it falls under the immediate FCDO travel restrictions.

We understand that some groups might still be reluctant to travel. If so, we will do our best to help you postpone the trip. If this isn’t possible, and your group chooses to cancel the trip, then normal cancellations charges apply. So if your group is thinking about cancelling, please contact us as soon as possible so that we can talk you through the options and help you decide which is best for your group.

Click here to view our terms and conditions for leisure groups.
Click here to view our terms and conditions for school and college groups.

ABTA offers helpful advice for customers looking to cancel a trip due to coronavirus on their website: https://www.abta.com/news/coronavirus-outbreak 

Extra information for educational trips – insurance and RPA

If you wish to cancel an educational trip to a destination that is exempt from the FCDO travel advice, then normal cancellations charges apply. However you may be able to claim against your establishment’s insurance or risk protection arrangement and we can provide you with a Cancellation Statement to support your claim. The information below gives more information about this.

Contacting your insurer

The Outdoor Advisors Panel (OEAP) and The Council for Learning Outside the Classroom (CLOtC) has been working to help schools to claim for trips which they are not able to take due to government advice. They issued the following statement which has been signed off by the Department for Education:

For domestic visits and visits abroad, which have had to be cancelled as a result of government advice, the advice from the DfE is to contact your insurer. For those schools who have committed to educational visits which can now not go ahead, the government’s advice issued is sufficient and will allow schools to make an insurance claim against their policy. This includes more complex overseas expeditions, where the duration of school closure and the subsequent lack of organisational and preparation time with the students may mean that a future expedition has become unviable for a school to undertake safely even after the school re-opens.


Outdoor Advisors Panel and the Council for Learning Outside the Classroom joint statement 25 March 2020

Academies and state maintained schools in the RPA

The risk protection arrangement (RPA) is an alternative to insurance for academies and some state maintained schools in England. The RPA includes cover for school trip cancellation and the DfE has confirmed that the RPA will honour claims for trips cancelled due to coronavirus. For more information click on the government RPA website.

Further information

The Association of British Insurers (ABI) has also produced information on travel insurance and school insurance implications following the coronavirus (COVID-19) outbreak.

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